How do I re-authenticate a mailbox?

If a mailbox loses its connection, timetoreply can’t update its stats. You’ll get an email when this happens, so you can reconnect it as soon as possible.

How you reconnect it depends on how the mailbox was added.

Mailboxes added one at a time

1. Click Entities in the bottom-left corner and go to Mailboxes.
2. Find the mailbox. Clicking Status sorts the list so disconnected mailboxes appear at the top.
3. Click the ⋮ menu on its row and select Re-Authenticate.
4. In Send a re-authentication email, click OK, Send The Email.
5. The mailbox owner opens that email and clicks Authorize timetoreply. timetoreply then updates the mailbox within 2–20 minutes.

Re-Authenticate shows when the mailbox isn’t Active. It also shows when email body ingestion is on but the mailbox is missing those permissions.

Note

For a mailbox added with bulk add, use the steps below instead. Re-Authenticate doesn’t email those mailboxes.

Mailboxes added with bulk add

Mailboxes added with bulk add rarely lose their connection. If one does, reconnect it the same way you added it:

1. Click Entities in the bottom-left corner and go to Mailboxes.
2. Click Add mailboxes as admin.
3. On your email provider’s card, click the same option you used to add the mailbox. For Microsoft 365, that’s Bulk Link Mailboxes or Bulk Link Mailboxes & Calendar. Then follow the steps.
4. Select the mailbox from the list.
5. Click Save Mailboxes.

For the full steps, see How do I bulk add Microsoft 365 mailboxes? or How do I bulk add Google Workspace mailboxes?

Need help or have feedback?

Email us at support@timetoreply.com. We’re happy to help.