timetoreply is billed per connected mailbox, per month. You pay the same price for each mailbox you connect, based on your plan.
Plans and prices
Section titled “Plans and prices”Prices are per mailbox, per month, in US dollars.
| Plan | Billed annually | Billed monthly | Minimum | Best for |
|---|---|---|---|---|
| Optimize | $34 | $44 | 15 mailboxes | Teams focused on reply times and SLA performance. |
| +Intelligence | $49 | $64 | 15 mailboxes | Teams that want Smart Data on top of Optimize, to see which conversations need attention. |
| Enterprise | From $95 | Annual only | 100 mailboxes | Large organisations with compliance, security and multi-team needs. |
Paying annually costs less. For example, Optimize is $34 per mailbox per month billed annually, instead of $44 billed monthly. On a monthly plan, you can cancel at any time.
What each plan includes
Section titled “What each plan includes”- Optimize: shared and individual inbox analytics, SLA tracking with real-time alerts, reply time and workload reporting, team trends and benchmarking, and the inbox co-pilot for agents (the Extension).
- +Intelligence: everything in Optimize, plus Smart Data. This includes sentiment, intent and urgency detection, escalation signals, smart prioritisation, stalled conversation detection, AI conversation summaries, and AI governance controls. Smart Data is opt-in, per mailbox.
- Enterprise: everything in +Intelligence, plus SSO and SAML, dedicated onboarding and account support, and security reviews. Custom data policies and a dedicated managed server are optional.
For the full list, see Compare all features on the pricing page.
What counts as a mailbox?
Section titled “What counts as a mailbox?”Any shared or individual mailbox you connect to timetoreply. You’re billed for connected mailboxes, not for the people who log in.
| You connect… | Mailboxes billed |
|---|---|
| One shared mailbox that several agents reply from | 1 |
| A shared mailbox, plus the agent who replies from their own mailbox | 2 |
| 20 people’s mailboxes plus 3 group mailboxes | 23 |
To see stats for each person who works on a shared mailbox, connect their own mailboxes too. Each one counts as a mailbox.
Plan minimums
Section titled “Plan minimums”Each plan has a minimum number of mailboxes. You pay for at least that many, even if you connect fewer. If you connect more, you pay for the number you connect.
See If we only want to measure 1 shared mailbox, do we only pay for 1 licence?
Examples
Section titled “Examples”These use the prices above.
| Plan and billing | Mailboxes connected | Mailboxes billed | Cost per month |
|---|---|---|---|
| Optimize, billed annually | 20 | 20 | 20 × $34 = $680 |
| Optimize, billed monthly | 20 | 20 | 20 × $44 = $880 |
| +Intelligence, billed annually | 10 | 15 (the minimum) | 15 × $49 = $735 |
Free trial
Section titled “Free trial”- The trial lasts 14 days and includes all +Intelligence features.
- You don’t need a credit card.
- Our team sets up the trial for you.
- Most teams see live data within 24 hours of connecting their mailboxes.
Changing plans
Section titled “Changing plans”You can start on Optimize and add +Intelligence later. Your data history carries over.
To switch plans or update the card you pay with, see How do I add or update a billing card?