Why am I missing data, or seeing no data at all?

If some emails are missing, or your reports show 0 or N/A, work through these checks.

1. Check your mailboxes are connected

A mailbox that isn’t connected can’t send data to timetoreply.

1. Click Entities in the bottom-left corner and go to Mailboxes.
2. Check the Status of each mailbox.
3. For any mailbox that isn’t connected, click the ⋮ menu on its row and select Re-Authenticate.

2. Check your Global Filters

A global filter may be leaving out more than you meant to.

1. Click your name in the bottom-left corner and select Settings.
2. Go to Global Filters.
3. Check the Blocked domains, Blocked email addresses and Custom rules tabs. If Smart features are turned on, also check Smart categories.

See How do I use Global Filters to control my data?

3. Add any aliases

If a mailbox sends or receives emails from another address (an alias), add that address to the mailbox. Do the same if emails are forwarded automatically to the mailbox from another mailbox: add the mailbox they’re forwarded from as an alias.

1. Click Entities in the bottom-left corner and go to Mailboxes.
2. Click the ⋮ menu on the mailbox’s row and select Edit.
3. Under Aliases, type each address and press Enter.
4. Click Update Details.

4. Don’t delete emails too soon

If emails are deleted from the server very soon after they’re sent or received, timetoreply may miss them before it checks the mailbox. Wait at least 24 hours before deleting emails.

Why a number shows N/A

N/A usually means there isn’t enough data to work out that number yet. This can happen when:

• your account was set up recently,
• there hasn’t been much email activity, or
• the date range you chose has very few emails.

The numbers fill in once there’s more data.

Still missing data?

Email support@timetoreply.com. We’re happy to help.